Refund & Return Policy: Handmade with Care
At Resin, every resin watch is carefully handmade with creativity, love, and attention to detail. As each watch is individually crafted, slight variations in color, patterns, flowers, glitter, or design may occur. These natural variations make every Resin watch unique and are not considered defects. We want you to be happy with your purchase, so please read our policy carefully before placing an order.
⸻Returns: We accept return requests within 7 days of delivery. To be eligible for a return, your resin watch must be:* Unused and unworn* In its original condition* Returned with the original packaging* Free from scratches, damage, or signs of use* Accompanied by proof of purchase or order details. Please contact us before sending any product back.⸻
Custom & Personalized Watches: As our resin watches are handmade, custom-made, and may be created especially according to your preferences, customized or personalized watches cannot be returned or refunded unless they arrive damaged, defective, or incorrect. Contact Us: For any questions regarding returns, refunds, exchanges, cancellations, or damaged products, please contact us: Email: [gurpreetkaurnegi@gmail.com]WhatsApp: [+91 9999804441]Thank you for supporting handmade creations and choosing Resin. More Than Time, A Piece of You. Items: The following items are not eligible for return or refund:* Customized or personalized resin watches* Made-to-order products* Used or worn watches* Products damaged due to misuse, accidents, or improper handling* Items returned without original packaging* Sale or discounted items, unless damaged or defective* Products damaged after delivery.
⸻Natural Variations: Every resin watch is handmade and unique. Therefore, slight differences in:* Color* Flowers or decorative elements* Glitter or gold flakes* Patterns and textures Resin details may occur. These handmade variations are part of the artistic nature of our products and are not considered manufacturing defects. Damaged or Defective Products If your resin watch arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Please provide:
* Your order number* Clear photographs or videos of the product* Photos of the packaging* A brief description of the issue. Once we review your request, we will provide an appropriate solution. Depending on the situation, we may offer:* Repair* Replacement* Exchange* Refund⸻RefundsOnce your returned product is received and inspected, we will notify you about the status of your refund. If your refund is approved, the amount will be refunded to your original method of payment. Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
Return Shipping: Customers are responsible for return shipping costs unless:* The product arrived damaged* The product is defective* You received the wrong product For returns, we recommend using a trackable shipping service to ensure the product reaches us safely.
Exchanges We offer exchanges only if the product:* Arrived damaged* Is defective* Is different from the product you ordered As every resin watch is handmade and unique, an identical replacement may not always be available. In such cases, we will offer the closest available replacement or another suitable solution.
Order Cancellation If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled before the handmade production process or shipping process has started. Once a customized, personalized, or made-to-order resin watch has entered production, the order cannot be cancelled.
Late or Missing Refunds If you have not received your approved refund:
1. Check your bank account again.
2. Contact your bank or payment provider
.3. Please allow additional processing time
.If you still have not received your refund, please contact us for assistance.
Contact Us
For any questions regarding returns, refunds, exchanges, cancellations, or damaged products, please contact us:
Email: [gurpreetkaurnegi@gmail.com]
WhatsApp: [+91 9999804441]
Thank you for supporting handmade creations and choosing Resin.
More Than Time, A Piece of You.